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What do we expect from our customers in preparation for our arrival?

Please read the points below carefully. To do our work properly, we need a clean and clear work surface.

Parking and free access

We ask our customers, however inconvenient sometimes, to ensure that we can park in front of the door or at least as close to your home as possible. Our colleagues often have to go up and down to the buses and it is important that they do not lose too much time walking far distances in doing so. If you do not have your own parking space, please inform your neighbours in good time or set up pawns if necessary. Also make sure we can easily access your garden to avoid any delays.

Garden payment

Check in advance if your bank limit is high enough to meet the payment, if not; increase it in time.

Want to pay in cash? No problem! Please do indicate this in advance so that we can inform our colleagues outside and the administration.

The invoice must be paid when we deliver the garden. Are you not at home? Then we ask you to transfer the invoice in advance. Our employees cannot leave without payment.

Clean and free work surface

Ensure a clean and clear working surface.
This means that there are no materials left on the grass and that any pet faeces have been neatly cleaned up. We charge for the latter when our colleagues have to clean it up.

We dig down to about 10 cm deep at the work area, and when putting in edging and tyres, we can even dig down to 20 cm deep. We ask you to properly expose any cables and pipes. Experience has shown that indicating the approximate locations is not clear enough and a cable or pipe can still be hit. Mastergrass is not responsible for damage to cables and pipes if they are not exposed. Should this nevertheless occur, we are always willing to see if we can repair it, but if this is not possible, no rights can be derived from this.

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